Saturday, 6 October 2012

Using your own router in tandem with the Actiontec V1000H Router and Telus Optik TV

...I choose my networking hardware, not my ISP (Telus)!


In the ideal big-brother world of Telus they would have you only use their supplied hardware for networking - ie the Actiontec V1000H Router. For advanced users this is a serious pain, when your own router probably has a much richer feature set. For others you may just want complete control of your network and its hardware.

The solution? Log in as root, set the Actiontec to "bridged mode", essentially turning it into a standard modem. Now you can use your own router connected directly to the WAN. If you call Telus tech support, they won't have a clue what you're talking about when you mention bridging or just tell you it's not possible. I understand that it's more difficult for the Telus support people to read from their script when every customer could have a different router, but I, like many others, never call Telus tech support unless there is something broken on their side, like my service has dropped completely. You may be better off talking to brick wall for anything else.

If you don't enable bridging on the Actiontec and you use it with your router, you'll get a double NAT situation. While it may work, it will be a pain to configure and may result in some peculiar networking problems. This is exacerbated by the fact that you don't have access to fully configure the Actiontec router to work properly in this situation - like disabling DHCP. Check out this explanation of double NAT for more info.

The below instructions work flawlessly with my DDWRT54G v3 running Tomato Firmware v1.28.7633 .3-Toastman-VLAN-IPT-ND ND VPN


To start - knowing your logins:


There are a set of logins for the Actiontec - the one that you're given is a crippled account with limited access to settings.

default customer login is (can be changed after first login)
username: admin
password: telus

"poweruser" login - some options are still locked
username: tech
password: t3lu5tv

root login - all features are unlocked and configurable
(old firmware 31.30L.48)
username: root
password: m3di@r00m!

(new firmware 31.30L.55)
username: root
password: Thr33scr33n!


Bridged Mode - so you can use your third party router:


Before enabling bridged mode you may want to turn off wireless if you're going to use it on your own router. I've had some problems turning it off after enabling bridged mode. Also, you can unscrew the attached antennas, you don't need them if you've turned off wireless.

On your third party router change the default LAN subnet to something outside of the Actiontec's default subnet 192.168.1.0 255.255.255.0 - 10.0.0.0 255.0.0.0 should work fine.

To enable transparent bridging mode:
  1. log in as root
  2. go to "Advanced Setup"
  3. WAN IP Addressing
  4. 2. Select the ISP protocol below
  5. select "RFC 1483 Transparent Bridging"
Plug your own router (WAN port) into the actiontec router (LAN port), now your own router should transparently pass through the actiontec getting a DHCP assigned IP address directly from Telus. Some additional config may be necessary on your router.

To connect to the Actiontec router while in bridging mode:

Directly connect a computer to the actiontec router and change the adapter address to a static IP in the actiontec's default IP range.

192.168.1.1 should work.
Then connect to the router as usual - http://192.168.1.254

With bridging enabled, some strange behaviour is exhibited when logging in - you'll see below the log in section that it says you're already logged in as admin although you won't be able to view any of the configuration pages. When you log in as root you won't see any confirmation of a log in, you'll just get bumped back to the home page. You should be able to go to config pages once logged in though.

Alternatively you can log in using telnet if you want to enable it:
  1. Advanced Setup
  2. Remote
  3. Remote Telnet
  4. 1. Set the remote telnet state below.
  5. Local Telnet -> enable
  6. Set the user name and password for login
Use putty or some other terminal client and login using the username and password you've set.
Once logged in, you have a crippled shell - like the command "ls" and "cd" won't work.
To get a slightly more functional shell type "sh" to get a busybox shell.


To get Optik TV working with a third party router, you must enable multicasting:


If you don't have multicasting enabled on your third party router, TV channels will work for a few seconds then drop out.

For the tomato firmware this option is:
Advanced -> Firewall -> Multicast
Enable IGMPproxy
Check off the LAN segment you want to enable multicasting on - default should be LAN


Troubleshooting:


If you find you've locked yourself out of the router, or want to reset all the settings back to the defaults - do a factory reset.

Take a pen and press the reset button down (the button is recessed in a hole marked with a red circle around it) for a few seconds until the power light turns red, then unplug the power and plug it back in. The router will take around 30 seconds to reboot with the default settings.

UPDATE - May 1, 2013

If you need to do a factory reset or want to do other types of fiddling after being in bridged mode for awhile, disconnect the phone cable. Many people are reporting that their firmware gets updated immediately after a factory reset with the phone cable plugged in (ie being connected to the Internet) and the root password has been changed (unconfirmed) on newer versions of the firmware.

UPDATE - July 20, 2013

People are reporting that on newer firmware versions doing a factory reset will allow the root login to work again.

174 comments:

  1. I've done this. The problem is that my 3rd party router will stay connected for a few minutes. After a while, the WAN IP address will change to a 192 address (like the actiontec is still pushing out IP addresses). I'm assuming it's because of something that needs to be disabled in the actiontec, but can't figure it out. Do you have any ideas?

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    1. If you've enabled the "RFC 1483 Transparent Bridging" mode on the actiontec it shouldn't be trying to assign your router to a LAN subnet. Have you plugged the third party router's WAN port into the LAN port of the actiontec as your means of connecting the two? What is the LAN subnet of the third party router?

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  2. is it possible to change the root pass or does it not matter simply cause the big t can just push out new ver fw? i'd like to change it if it will prevent future unnotified update..

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    1. I don't know if it's possible to change the password, I haven't tried. I'm going to assume that if you've enabled bridging mode that they won't be able to upgrade the firmware because all traffic sent to your IP is transparently passed through your Actiontec Router to your third party router. I had transparent bridging enabled on an older Actiontec v1000h model (firmware 31.30L.48) for a many years and my firmware was never auto-upgraded.

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    2. I`m not sure how Actiontec implemented the bridging but in most modems even when the modem is bridged the modem has a helper IP that the ISP can use to do remote management. If they are setup like this the ISP would still be able to do firmware updates. As to if they would still be able to do the update after changing the root password I`m not sure would depend if the firmware update is a push or a pull (i.e. does the modem ask for the update or the server tell the modem that there is an update )

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  3. I'm confused by the need for this. If I connect my router directly to the RG I get an IP address for my 3rd party router directly from Telus. Why would I even need the Actiontec router at all?

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    1. It also looks like Telus has pushed out 31.30L.57. Root password still works but bridging mode doesn't seem to stick anymore. After a bit it reverts back by the looks of it. Kinda strange since the selector button for bridged/dhcp/static disappears. Anything connected by WAN post to it is identified as wireless too.. weird

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    2. Not too sure what you mean by RG. But most third party routers don't have the ability to connect directly to the telephone line as a gateway like the Actiontec. Telus used to supply a gateway only option, but now they only give out the Actiontec. If you have a gateway that can get the top speeds from Telus High Speed Turbo and it works without the Actiontec, then you're right, you don't need it. If you know of any options let me know.

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    3. RG = residential gateway or a modem + router

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  4. I found the same thing today. Spent the morning flashing my WRT-54g to DD-WRT then went to the next step to hook it up with my Telus modem. The root access did not allow the modem to put into bridging mode. It kept setting itself back to the original setting with Firmware 31.30L.57.

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  5. I would like to know if I am able to downgrade the firmware on the actiontec from 31.30L.57 to 31.30L.48 and not cause any issues/problems to the actiontec modem?

    Just like the others I am able to log in as root, but setting the unit to bridge mode does not hold.

    Much appreciate the help and info you have provided here.

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  6. So after messing around with my actiontec it seems I now have bridging enabled.

    Not sure what allowed me to have it working all of a sudden but it is. All of this was done as root.

    Had gone about setting up the Remote GUI and Telnet (remote & local) along with DMZ being enabled, I then retried enabling transparent bridging and it worked.

    If anyone else can confirm that they can get it to work on 31.30L.57 it would be good to know that it can be done.

    ReplyDelete
  7. So, apart from me getting bridging to work I now have the problem of multicast not working properly for me. I have Linksys WRT54G 1.1 with Tomato 1.28 and have multicast enabled, but as I can't specify the subnet for it to work on I can only guess that is my problem at this time.

    Any help that can be provided would be helpful.

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  8. Well, after some work I got my IGMP to work by enabling IGMP proxy on the actiontec (didn't realize this setting was to be done on the actiontec upon first read through) and now it is all working as I had hoped it all would.

    Hope others out there see this and are able to replicate it.

    ReplyDelete
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    1. I thought that if you had transparent bridging enabled on the Actiontec then you would just need to enable the IGMP proxy on your third party router. This is the case with a stock Telus firmware of 31.30L.55. Interesting. Perhaps this is something to do with the newest firmware? Or did you end up downgrading to a stock Actiontec firmware? If you didn't what was the root password for the latest firmware?

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    2. I had to have IGMP Proxy enabled on actiontec and allow multicast on my router.

      root password same as that of fw 31.30L.55. Did not downgrade, had thought of doing that but as there was no clear answer if there were any issues with downgrading or not I did not proceed with that option.

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  9. So can anyone else confirm that under FW 31.30L.57, that either bridge mode "sticks" or does it revert back out of bridge mode by itself?

    ReplyDelete
    Replies
    1. Same thing with FW 31.30L.55 ..

      Delete
  10. I have a question regarding QoS. My understanding that Actiontec have some kind of preset QoS settings for IPTV and something else. While in bridge mode will these settings still be in effect or you have to configure them on your router? Do you have to configure them? I assume you want to do that to be able to use Optik TV with no interruptions while gaming/downloading torrents, etc...

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  11. After bumbling around with this crap for a couple months, I gave up. Bought an Asus RT-N66U Dark Knight router. The thing is absolutely badass and has no trouble simply replacing the actiontec router all together. QoS, IPTV, VoIP, Media Server, all in one. My Actiontec is in a box... a dark box... with water stains... and no air holes.

    Telus Fibre -> RT-N66U -> LAN -> WEEEEEEEEEEEEEE

    ReplyDelete
    Replies
    1. But how this is possible? I thought you have to have ADSL modem as an entry point and Actiontec have this modem as one of the components. Although I am not connected to the Fibre

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    2. Well it's not possible from what I understand. You need a device that supports a regular telephone line jack (rj11) and that can support vdsl speeds. So that would be a gateway, or router that has that kind of connectivity. Not too sure how K managed it since that router only accepts ethernet jacks, but maybe this is different with fibre. I only have the vdsl high speed turbo. I assume he still has a gateway device that plugs into the router.

      So it would be

      telus fibre or vdsl -> gateway -> router -> LAN

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    3. Hi K, I bought the asus rt-n66u like a month ago and I am using as an access point wich I undertand is a waste, because the rt-n66u is one of the best router. Wondering how you replace the actiontec with the asus, just plug and play into the WAN? I have optik internet. Thanks

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    4. I have an Alcatel-Lucent ONT box hooked up to the fibre. WAN port from my RT-N66U is plugged right into it. L2 switch works ok too if you want multiple routers or a public facing device. Used the IPTV setup in the RT-N66U to isolate the IGMP traffic to LAN3&4 (connected to my STBs) on the router. The STBs picked up 10.*.*.* addresses directly from Telus and away they went. Completely invisible to my LAN.

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    5. looks like this:
      http://www.computerworld.com.au/slideshow/352822/coming_wall_near_meet_nbn_ont/?image=1

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    6. Oh, and that was provided by Telus btw

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    7. So to clarify that for everybody that are still unclear, what K is describing is still -

      telus fibre or vdsl -> gateway (alcatel-lucent gateway in this case) -> router -> LAN

      It's not possible to go directly from the wall jack into your router unless you have a "router" that combines, router, switch and gateway all in one like the actiontec v1000h. This is a source of confusion for many since these home devices combine many functions into one box and are all usually referred to as "routers". In a enterprise environment this are all separate devices - gateway -> router -> switch -> LAN. Consumer level routers you buy from futureshop just have the router/switch combo, but not the adsl gateway.

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    8. K, Thx for the info, everything works great!

      Delete


    9. I've got my Telus TV running from my RT-N66U through a Cisco SG300 and split up into VLANs now. Needed to change my router firmware over to Tomato(Shibby 105). Learning multicasting and IGMP is hell. IPTV technology is for the blissfully ignorant and insane. I'm starting to wish I'd stuck to ignorant.

      Heads up for everyone here since you all seem to have similar interests:
      Raspberry Pi + raspbmc = Awesome

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    10. K, so on the RT-N66U, all you selected under the IPTV Tab was:

      Profile: None
      IPTV Port - LAN3/4
      DHCP Routes-Microsoft?
      Multicast Routing - Enable?
      Multicast Forwarding - Enable?
      UDP Proxy - 0?

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  12. a lan jack will take a phone wire. have you tried just plugging phone line into wan?

    ReplyDelete
    Replies
    1. You can plug the telephone jack into the ethernet port, but will it work - no, it wont. Unless it can convert vdsl or adsl into ethernet.

      Delete
  13. got it working! the telus tv at first didn't work, I guess it was using the old ip address so i had to unplug telus tv box, plug it back in and then picture came on, yay!

    So ya it all works...sort of

    I think my problem is my Linksys e2000 being too weak to handle the traffic, internet seems to lag as soon as i turn on telus optik tv hd channel, router wasn't responding until i turned off telus tv box.

    tomato shibby build 1.28.00 - i could try another firmware build but i had no problems with Shaw.

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  14. just flashed my e2000 to the 2010 beta release on usb tomato site, same issue when telus tv hd channel is going the router stops responding and wired/wireless internet crawls

    anyone with same model as mine or near it not having this issue?

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    1. I've read these newer N routers aren't that stable with Tomato wireless, depending on the model. I don't know if that's the issue, but thought I would mention it. Quoted from http://www.4shared.com/office/d8CG5V3S/WIRELESS_DRIVERS.html

      "We are trying to use one wireless driver for a multitude of different routers. That has always worked in the past when the drivers were relatively simple. We tried several drivers from different manufacturers and by trial and error found one that seemed to work with the majority of routers. As you will all know, there have always been various problems with encryption, WDS, and so on, from time to time.

      Now the situation has got much worse.

      We now have many new routers on the market using wireless N. That necessitates rather complex wireless drivers. Each manufacturer commissions Broadcom to come up with a wireless driver for their own hardware model. Each model will usually have a different driver. There are many, many different driver versions used. They are in the form of precompiled modules and we have no source code. There are also hundreds, perhaps thousands, of changes in other files for some of the drivers. We have very little idea what those change"

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  15. I might have found fix, its on the ddwrt page but might work for tomato to

    http://www.dd-wrt.ca/wiki/index.php/Setting_up_IPTV_without_impact_to_LAN_and_Wireless_traffic

    you can also search more about it - How to Block IGMP Multicast Flood on a WLAN When Watching Telus Optik TV (IPTV)

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    1. seems to be working now without lag

      added this into administration -> scripts -> init

      insmod ebtables
      insmod ebtable_filter
      insmod ebt_pkttype
      ebtables -A FORWARD -o "eth1" --pkttype-type multicast -j DROP
      ebtables -A OUTPUT -o "eth1" --pkttype-type multicast -j DROP

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  16. I have Telus OptikTV, Actiontec V1000H and Asus RT-N56U with custom firmware (Padavan)

    Unfortunately, there is no way to set up custom VLANs and add STB MAC addresses (I have 2 STBs) to them. That would be golden and would allow me to create at least 2 VLANs (1 for IPTV and other one for LAN and Wi-Fi) and enable Multicasting for IPTV VLAN.
    Plus, unfortunately again, neither latest AsusWRT nor Padavan firmware have QoS settings available for configuration through UI.

    So, my setup looks like this:
    Telus -> V1000H (in bridge mode) -> N56U (router mode) -> LAN/Wi-Fi/IPTV/VoIP

    You have to enable multicasting.

    Now, there are 2 options:
    1. Connect your STB to specific LAN port on N56U and configure that port to be STP port (Didn't work for me as I have many devices connected through switch and would like to see them on my network)
    2. Enable multicast filtering for both wireless bands. That way only LAN flooded with multicast traffic, but it can handle it, while Wi-Fi not affected and not loosing any bandwidth.

    Everything works fine, bu I noticed about 10% speed drop while downloading files from Internet.

    What I want to try next is to enable back router functionality on V1000H and put N56U in Access Point mode. That way all Telus QoS rules will be executed and no multicast flood will exists. Want to confirm speed drop being caused by Asus.

    Yeah... I will lose an ability to use some features of Asus, but I am not using them anyhow.

    Stay tuned :-)

    ReplyDelete
    Replies
    1. I have my system setup like this:

      actiontec (bridged mode) -> router -> LAN
      |
      telus tv box

      The Telus TV box is connected directly to the WAN via the actiontec. This works because you get two WAN IPs from Telus. One for your regular network and one for the TV box.

      I ended up doing this because it was a mess using the igmp proxy and creating all these firewall rules for multicasting. It was also interfering with my wireless access point, where I had to enable an igmp proxy as well to let clients connect.

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    2. Well, not that the two IPs are intended for that purpose, but that's how I'm using them. ;)

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    3. if you have more than 1 telus tv box would that option still work plugging into the WAN?

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    4. It could work if you had a router for your TV boxes connected to your actiontec. You only have two IPs to play with, so you need one for your regular network and one for your telus tv(s). The only downside to having your tv box on a seperate network is you can't set QOS settings to manage the bandwidth used by your regular network and the tv network as they will be on different networks.

      Here's a network diagram:

      http://i50.tinypic.com/2v8pj4o.jpg

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    5. So... I changed everything back and speed with Actiontec NOT in bridge mode is about 5% faster.
      Thank you Concerned Citizen for advise - I will run dedicated OptikTV cable and use your setup. Sounds like the best option.

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    6. Stupid me... Actiontek in bridge mode - 5% faster download rate.

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    7. I wonder if this would work with a dual WAN router. Actiontech (bridged mode) to two WAN ports on the router. WAN1 would have the two STB mac address assigned to it, without any packet filtering, then WAN2's traffic would be directed out from the router to a switch, then to the rest of the network. I bet you could do this with a cheap TP-Link router or a ZyXel.

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  17. Just to add to concerned citizen's comment above. 2 years ago the tech gave us an actiontec with the install. I had an alcatel from a previous install. I disconnected the actiontec as soon as he left and connected the alcatel. This went to a switch that went to 2 routers which pulled the 2 IP addresses. Later on I ordered Optik TV for the wife and cancelled shaw. I plugged the TV box directly to the switch to pull a 3rd IP. I have been running this for more than 18 months now. I told this to a friend and he tried the same thing but it didn't work as he connected the TV first, had to have him de-register the TV box on the self service site and then add after the others were registered. I don't believe Telus is picky about how many IPs those boxes pull in addition to the first 2. Again I have only tried this with one TV box but I assume this should still work with more than one and I have only ever pulled the 3 IPs(2 routers and one TV box).

    ReplyDelete
  18. I just put my V1000H into bridge mode and everything was working find until a realize that my TV OPtik box don't have internet anymore so all the Apps don't work.

    All my computers works find true my dir655 with no drop out.

    Anyone have a suggestion for this?

    Thanks for the the great info.

    ReplyDelete
    Replies
    1. The router that your using with the actiontec needs to have an "igmp proxy" feature for the telus tv box to work. Or plug the box directly into the actiontec which takes it out of the LAN network and give it it's own public IP address - this is detailed in the above comments.

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    2. My cis430 is plug directly in the actionec and it don't receive internet. I've tried in all ports, the WAN included and it don't work. I've tried to unplug both device for 30 sec+, same thing.

      If I do a factory reset on the actionec, do I have to call Telus to reactivate something?

      Thanks again.

      Delete
    3. You can reset without calling telus. How many devices are plugged into the actiontec? Nothing should be plugged into wan

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    4. I have 1 cable going to my TV box ( cis430 in port 2) the other one is going to my router ( dir 655 in port 3)

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  19. Actiontec V1000h won't allow me to go "RFC 1483 Transparent Bridging ",,,,it keeps going back to "RFC 1483 via DHCP ",,,,any help guys,,please

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    Replies
    1. I didn't have any luck with setting the protocol to "RFC 1483 Transparent Bridging" either; it kept switching back to "RFC 1483 via DHCP". To semi-solve the problem I just put my Netgear router in the DMZ and everything seems to be working fine (limitations with DMZ may not work for all). One thing I did notice during all this "fun" was that the GUI session via Firefox kept getting interrupted. I switched to IE and everything went much smoother.

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    2. the gui for the actiontec seems to be terrible with every browser, chrome, ie, firefox, it doesnt matter what you use.

      Delete
  20. the admin and tech logins work fine for a VSG1432, you happen to know root?

    ReplyDelete
    Replies
    1. Did anyone ever crack the root on the VSG1432?

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  21. Can someone advise me if the Port blocking Telus does is done through the router? If we bypass the Actiontec V1000h would we be able to access Port 80, 443, 21, 22 that are currently being blocked by Telus?

    ReplyDelete
    Replies
    1. No these blocking are done at the Central Office's Aggregating Routers. But if you are lucky you might be able to have someone from Call Center Tier-2 to remove these denying access-lists, but likely not. Business DSL can have it removed on request, it is not a problem.

      OR ...
      You can setup yourself an IPv6 over 6to4 and TELUS doesn't yet block anything in the IPv6 world as they won't see this traffic coming to your network. The only downside is you also require IPv6 wherever you want to connect to your LAN but with a public IP Windows has the option to automatically setup a 6to4 "tunneling" which works pretty well ! I think others IPv6 technologies like ISATAP may also work well even behind a NAT'ing router but I never tested.

      Delete
  22. Hello all! Good thing I came across this info. BTW, current, as of today, firmware on Actiontec V1000H shows 31.30L.57 and root/Thr33scr33n! works as super user. I did not really need to change anything like you did yet, but thinking to hook up another router to Actiontec. May I just disable DHCP in Actiontec and set all static IP to my devices including the other router? I would like to run two wireless networks, one native Actiontec (balanced G-N mode), the other with my router (pure N type for performance). Any ideas on how to achive this setup would be very much appreciated.

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    Replies
    1. We noted the firmware change in November ;)

      Delete
  23. I hate Telus and their locking us out of bridge mode, caps etc. It has been reported to Openmedia.ca . Its as much BS as cell phone locking. You own the modem/router and they lock you out to keep you from changing ips's because most can't afford to buy another modem/router. $100+ and so much for recycling

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    Replies
    1. as soon as I put it in bridge mode it upgraded in a few hrs to the .57 :(

      Delete
    2. You dont own the router, the router issued by telus remains telus property and has to be returned when you leave the service. Unless you paid 150 for the actiontec you will not in fact own the device, unsure why so many think they do.

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  24. Unless the TR-609 backdoor over port 7547 is shut, there is nothing you can do to stop TELUS from upgrading the firmware on your device and possibly changing the passwords, monitoring it, and/or resetting it. I'm not sure but if you point the device to a non-existent ACS (via the tr69 config page) then it shouldn't be able to make the initial connection to the orwellian mothership and exchange a shared private password. As far as I know without the exchange of the password the ACS cannot connect to your device which means the device can't be controlled which means the backdoor is shut. I'm not sure if TR-609 is actually needed for anything once the device has been initially configured.

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  25. Hi,soo i upgraded to telus 25 and had to change to this actiontec router. I've been reading all this on bridging but haven't actually tried setting it up. I connected my rt-n56u directly to a lan port, disabled wireless on the actiontec and everything seems to be working great? Everything is connected to my rt-n56u , two xbox hardwired,a hardrive networked through router and a bunch of wireless stuff. I seem to be having no problems at all? xbox's have open nat, speeds are hitting the 25mb mark....is there any other problems i should worry about that i am not noticing?

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    Replies
    1. Yes I can connect the netgear to the lan also but its just a lan ip# 192.168 . Not bridge mode which give the router complete control and the internet ip address.. It also is done to stop you from using the modem with another isp.

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  26. I set up a DMZ on the actiontec and put my own router on this dmz. I realize this is 'double-nat' .....but i've never noticed any issues...no speed impairment, no latency issues.....how would double-nat manifest itself as far as detrimental network effects?

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  27. I have 31.30L.57 and those passwords works for me.
    Try doing a factory reset.

    If you want to avoid updates / password reset do the following:

    - Login to web gui using root.

    - Go to http://192.168.1.254/utilities_updatesettings.html

    - Download the config file and open it with your favorite text editor.

    REPLACE
    ManagementServer
    EnableCWMPTRUE/EnableCWMP
    URLhttps://hdm.acs.telus.com/URL
    UsernameYOUR-USERNAME/Username
    PasswordYOUR-PASSWORD/Password
    PeriodicInformInterval103831/PeriodicInformInterval
    PeriodicInformTime2013-03-23T11:06:12+00:00/PeriodicInformTime
    ConnectionRequestURL notification="2"http://YOUR-IP-ADDRESS:7547//ConnectionRequestURL
    ConnectionRequestUsernameYOUR-USERNAME/ConnectionRequestUsername
    ConnectionRequestPasswordYOUR-PASSWORD/ConnectionRequestPassword
    /ManagementServer

    BY


    ManagementServer
    EnableCWMPFALSE/EnableCWMP
    URL/URL
    Usernamexxxxx/Username
    Passwordxxxxx/Password
    PeriodicInformInterval103831/PeriodicInformInterval
    PeriodicInformTime2013-03-23T11:06:12+00:00/PeriodicInformTime
    ConnectionRequestURL notification="2"/ConnectionRequestURL
    ConnectionRequestUsernamexxxxx/ConnectionRequestUsername
    ConnectionRequestPasswordxxxxx/ConnectionRequestPassword
    /ManagementServer


    - Upload back to the device

    - Be patient

    - Reboot

    - Make sure it has been applied by downloading the conf file again.


    Good luck

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    Replies
    1. I get "Image uploading failed. The selected file contains an illegal image"

      I chose the configuration file to upload "backupsettings.conf" after editing in notepad with above.

      Anyone confirms this blocks telus updates and etc?

      Delete
  28. Did you actually do a factory reset after finding out you were locked out of the modem?

    Or did you just not get the update yet?

    ReplyDelete
  29. Yea well its nice to read someone else can not use tech or root accounts any longer, I was wondering if I had been hacked! Or well wait I guess Telus hacked me? wtfux?!

    ReplyDelete
  30. Tried logging in as Tech and Root, neither work for me anymore.

    ReplyDelete
  31. After factory reset, tech works again

    ReplyDelete
  32. Technoid1964, so you are saying you are on the 31.30L.57 firmware plus the additional update that supposedly changed the Tech and Root passwords. You then just did a factory reset and then the tech login and password works again? What about the root login and password?

    ReplyDelete
  33. Hi,

    I have the Telus Actiontec v1000H in connection with the Alcatel modem and am having double NAT issues (I think) that are not allowing Air Video to work.

    The Air Video server runs, but my network settings prevent me from being able to access my files from my iPad. I am pretty sure that this is due to double NAT issues.

    Is there a way to keep the hardware as is (I don't have another modem to swap in), and log into the Actiontec router to change the settings in such a way as to prevent double NAT from occurring? Perhaps setting it to static IP rather than dynamic?

    Many thanks,
    Jeff.

    ReplyDelete
  34. I'm stupid, i set my actiontec back to DHCP (I had it in bridge) it was on 31.30L.48.....as soon as i reset and set to DHCP it contacted telus and downloaded latest update...now on 31.30L.57 :(

    ReplyDelete
  35. i posted last comment saying i'm stupid

    i did pushed the reset on back of actiontec and 31.30l.55 root password works again.

    I set my actiontec back to bridge

    Just wondering, i'm using Tomato Firmware, for the routers ip address and netmask, do i really need to set it to 10.0.0.1 and 255.255.252.0 (won't let me use just 255.0.0.0)? Seemed to work fine with default 192.168.1.1

    ReplyDelete
    Replies
    1. the netmask 255.0.0.0 should work...

      Delete
  36. If I do the factory reset will my telus tv still work afterwards?
    Do I need to configure something?

    ReplyDelete
    Replies
    1. The settings for telus tv are in the factory settings for the actiontec. So if you reset the router your iptv should still work.

      Delete
  37. i was able to log in to the Root ID after factory reset even though the firmware still reads 31.30L.57.
    But when I switch to bridging it never saves the changes.
    Anyone else seeing this?
    Also is it normal to have page errors as you navigate througg the router menus and when saving data?

    ReplyDelete
  38. i didn't need to configure telus tv when i plugged it into the telus modem even on bridge, if you plug the cable box into your own router your own router will get flooded and you need some proxy setting enabled on your router to fix that but ya i just left it plugged into telus modem in bridge and tv still worked

    jason try using internet explorer, i only use IE for making changes to router related stuff and firefox browsing

    ReplyDelete
  39. Thank you that worked perfectly

    ReplyDelete
  40. HI there,

    I ended up buying an Asus RT-N65U because I need VPN access to my house while away.

    I did try replacing the actiontec all together, and it actually did work, though I did see errors on the TV screens and it did at times just freeze and stop.
    Bell users on the east coast have successfully replaced the Actiontec with the RT-56U.
    I'm just not sure what settings I should use under IPTV to make it work flawless. Any ideas?

    ReplyDelete
    Replies
    1. You need to set igmp proxy settings for the tv to work correctly.

      BTW, you don't need to buy a Asus RT-N65U to get a VPN connection. Tomato Firmware on a old WRT-54G or OpenVPN on a windows/linux server works just fine.

      Delete
  41. If you are having trouble with values not being accepted to returning to default stop using firefox - use internet exploder!

    ReplyDelete
  42. root and tech no longer work

    ReplyDelete
    Replies
    1. works for me after factory reset

      Delete
  43. how do you activate the USB port? I am not using Optik TV.

    ReplyDelete
  44. Hi Andrew,
    Could you elaborate how you did it because my TV box is also connected via the coaxial cable as well.

    Also, could anybody tell me what's the downside of using the DMZ method? That method seems less complicated.

    Thanks.

    ReplyDelete
    Replies
    1. Hey there "Anonymous, What I did was I factory reset the router and when it accepted the ROOT ID and PASS I went and uploaded the Config file my friend had ALREADY used and it worked. So now I have ROOT access. Anyways at first the internet wasn't working nor the TV's so I unplugged the TV box re plugged it in and it got it's self a new IP and BOOM it was up but I was too tired to figure out why the internet was not working. I went to bed woke up and my computer was online and everything was fast as usual. Now my Asus router has a wan IP of my EXTERNAL IP which is what I wanted, but like the blog says I changed my routers LAN IP's to 10.0.1.0 so it would NOT conflict with the TELUS MODEM. Sorry for the long post... With the Bridging the TV BOXES were not affected and just needed a reboot to understand the NEW IP's from the modem. The only thing I have a problem with now is ONE I can NOT access the TELUS MODEM Router settings on the web at 192.168.1.254, and when I pot forward on my Asus router the ports are STILL closed if ANYONE could help me HER I'd be GRATEFUL thanks in advance and hope you understood what I as talking about with the TELUS TV BOXES

      Delete
  45. This is some really useful information, and I can't wait to get home and try it.

    What I really want to change the DNS settings, which I'm hoping is possible with the Root login. Any advice for this?

    ReplyDelete
  46. I just got my Optik. running the .55 firmware. The root, nor the tech passwords work!? even after a factory reset?

    I was able to set up my DHCP Reservations after a factory reset, but once I setup the admin password plugged it into the phone line again, everytime I go to the DHCP Reservations admin page, it simply timesout and logs me out!?

    ReplyDelete
  47. Thank you for this!

    Just switched from Shaw as the cable was always freezing especially during recordings.

    When my installer left I had internet running. but not through my Home router WRT 650. With Root login information my internet (and home network) were up and running again right away.

    ReplyDelete
  48. Guys, I want to upgrade, this is my setting - How can I make it work with Actiontec

    Current Setup

    Telus 15 Mbps
    Speedtouch Modem > Switch > Router 1 ( IP 1 - Tomato VPN ), Router 2 ( IP 2-Net gear with Trendnet Range Extender )

    So I heard that they need to give me Actiontech Modem/Router, but I need my setup above? any workaround since its not a standard modem

    From what I have heard, I can only connect 1 Router in bridge mode, but I need 2, with 2 separate IP addresses, if I connect a switch to the Actiontech in bridge mode, then connect the 2 routers, will I be able to achieve my current setup

    ReplyDelete
    Replies
    1. Telus gives you two public IP addresses with every account. So with the Actiontec in bridged mode, any two devices connected to the LAN ports will have public IP addresses.

      Delete
  49. Here is another mini-guide to help users still having problems logging in as root. I've read through every post above. Some great tips, but here's a couple additional things I've learned which may still be required for some:

    Merely doing a factory reset (via pin push), even while the WAN cable is unplugged, does not always let you log in as root with the regular known password. At least, this never works for me. However, this is what does work (for me), always.

    *** root Logon Alternate Method ***

    1. Unplug WAN cable from the ActionTech (that small RJ11 plug).
    2. Log in as regular admin user.
    3. Do a soft reset 'Restore Modem to Factory Default State' via the ActionTec's Advanced: Restore Defaults menu.
    4. Wait 30 secs or so until the GUI indicates the ActionTec has rebooted.
    5. Now, power the ActionTech off by unplugging the power cord. Wait 10 seconds, then plug it back in again.
    6. Wait a couple minutes for bootup to finish, then try logging in as root. It should work.
    7. Now, you can safely plug in the WAN cable back in.

    The above has worked for me 2/2 times, whereas doing the pin reset method (WAN cable unplugged) has failed for me 2/2 times.

    Hope this might help somebody!

    ReplyDelete
    Replies
    1. Awesome! Thanks for the information. This worked for me!
      Rgs,
      Mike.

      Delete
  50. i can’t even get a prompt when attempting to telnet and/or SSH to my V1000H. firmware is 31.30L.57. is there a specific TCP port i should be using in order to connect with telnet/SSH? have tried connecting FROM internal subnet TO both internal and external/public router IPs

    i used to have this access. i presume this was on a previous firmware which they must have upgraded. i used the telustv GUI password in order to gain CLI access and add routes to my internal networks. now however, the only GUI account working is “admin” (which won’t allow me to re-enable telnet) and i can’t even get a login prompt when attempting to connect via telnet

    any assistance greatly appreciated

    ReplyDelete
  51. ^^ I don't have answer for you but please do reply as I intend to order this service and don't want to fall in trouble if I can't bridge it.

    ReplyDelete
  52. I have this working well with Optik TV/Internet 50 on an Actiontec. When I had Optik 25, my Actiontec was on 31.30L.57, but when they upgraded me to Optik 50, my new Actiontec has been on 31.30L.55 ever since, and has never updated. I don't know why. Anyway, when I had previously factory reset 31.30L.57 on my old Actiontec, the root pass did work, but only *once* after the reset. With 31.30L.55, it seems to work any time.

    My router is an Asus RT-N66U with Tomato (shibby).

    Basic steps I took were:

    1. Unplug DSL, log in to Actiontec with admin password and do a factory reset.
    2. Once rebooted, log in with root pass and change to Transparent Bridging.
    3. Disable wifi.
    4. I then disabled the DHCP server on the Actiontec since it's not needed and would randomly assign my router a 192.168 address (your router requests an IP from Telus' DHCP server directly, not the Actiontec).
    5. Disabled the updater (I'm not sure if this works or not .. but I just changed the username and password for the updating process).
    6. Connected my router's WAN port to one of the LAN ports on the Actiontec. Plugged DSL back in and powered up the router. The router now grabs a Telus IP.
    7. Created another bridge in the Tomato firmware (br1) and created a new VLAN on br1. I then assigned ports 3 and 4 on my router to that VLAN.
    8. Enabled Multicast/IGMPProxy on the new VLAN, and ran my Optik PVR and STB to ports 3 and 4.
    9. Port 1 goes out to a switch and to the rest of the devices in my house.

    This all works well and ensures that a Multicast flood doesn't occur on any of my other devices because the STB's are separated into a different VLAN and subnet (br0/VLAN - computers, etc is on 10.1.0.0/24, br1/VLAN1 - Optik PVR and STB are on 10.1.1.0/24).

    I'd like to try this with a dual-WAN router and assign the PVR/STB VLAN to a different Telus IP, but the only other router I have (Cisco RV042) isn't capable of handling Multicast traffic.

    The Tomato firmware is nice because you can watch the separated traffic between Optik TV and your regular internet. While watching an HD channel on my PVR, the downstream is about 1.2 MB/s. At the same time, I can download something from Usenet at around 5.6 MB/s.

    I've noticed ~600k/s dl speed improvement doing it this way versus using a DMZ on the Actiontec and being double-NAT'd.

    ReplyDelete
    Replies
    1. Actually that's 1.2 MB/s with 2 HD streams going (watching 1, PVR'ing another). It's around 650 KB/s with one HD stream.

      Delete
  53. Does anyone know how to enable bridge mode on a V200H?
    Thanks.

    ReplyDelete
    Replies
    1. Using the latest root password above I was able to login into my V2000H, the problem I got was similar to other people here, the setting would change back after submitting. However, that was using Firefox, I tried in Google Chrome and it worked! Yay!

      Delete
  54. I followed this step by step and managed to get my internet working through a D-Link DIR-857. However my second box gets TV but CANNOT pause, record or access recordings ect. After 3 hours with telus support there have been no solutions. Anyone else having this problem?

    ReplyDelete
  55. Also looking for the latest root password... VSG1432

    ReplyDelete
  56. Does anyone know how to get access to the Actiontec once it is set to "RFC 1483 Transparent Bridging"? It is working great, but I don't know how to get access to it now!! I have tried 192.168.1.254 but that did not work.

    I recently had great success getting the Actiontec V1000 and my Asus RT-N66U router working well together.

    For what it is worth, here is what I did:

    Equipment:
    1. actiontec v1000h gateway
    2. asus rt-n66u router
    Notes:
    - DSL connection
    - ethernet cable to router
    - coax cable to PVR



    Procedure:

    // reset and enable root login on actiontec gateway
    // this reset procedure from http://telusinternet.blogspot.ca/2012/10/using-your-own-router-in-

    tandem-with.html

    1. Unplug WAN cable from the ActionTech (that small RJ11 plug).
    2. Log in as regular admin user.
    3. Do a soft reset 'Restore Modem to Factory Default State' via the ActionTec's Advanced: Restore

    Defaults menu.
    4. Wait 30 secs or so until the GUI indicates the ActionTec has rebooted.
    5. Now, power the ActionTech off by unplugging the power cord. Wait 10 seconds, then plug it back in

    again.
    6. Wait a couple minutes for bootup to finish, then try logging in as root. It should work.
    7. Now, you can safely plug in the WAN cable back in.

    // log-in credentials for root

    firmware: 31.30L.55
    username: root
    password: Thr33scr33n!

    // configure actiontec

    1. enable bridging mode (RFC 1483 Transparent Bridging)
    2. disable NAT
    3. enable IGMP (i think, need to log back in to check!)
    4. disable wireless
    5. enable telnet (i didn't enable it, but will look into it for next time)

    // configure asus rt-n66u router (WAN menu)

    1. Settings for WAN Menu / Internet Connection
    WAN Connection Type --> Automatic IP
    Enable WAN --> Yes
    Enable NAT --> Yes
    Enable UPnP --> Yes
    Connect to DNS Server automatically --> Yes
    2. Settings for WAN / DDNS
    Enable the DDNS Client --> Yes
    Then set all related parameters per your DDNS server

    // reboot

    1. reboot modem and router
    2. Reboot PVR and any other set top boxes

    // network schematic

    WAN --> Actiontec --> Asus Router --> LAN
    |
    Coax to PVR

    Hopefully some of that is useful to someone out there.
    Let me know if you have any ideas on the issue I noted at the beginning of this post!
    Thanks,
    Mike

    ReplyDelete
    Replies
    1. See the section "To connect to the Actiontec router while in bridging mode"

      Delete
    2. Can you please update top of your blog to have details such as above? I found most of the step-by-step quite useful in getting this to work. By the way, is there any disadvantage in doing this way above? I'm nervous about IGMP multi-casting settings as I've never used those before in previous setups (mid-level n00b with routers who tweaks wireless, flashes firmware etc).

      Perhaps we can get links for step-by-steps to popular routers with stock firmware (such as above Asus RT-N66U) and then links to custom firmware for Tomato/Shibby/DD-WRT etc)?

      Thanks to everyone for sharing!

      Delete
  57. Any updates for the root and/or tech passwords for firmware version 31.30L.57. Seems the old pw's don't work anymore. :(

    ReplyDelete
    Replies
    1. Some people claim success after a factory reset...

      Delete
    2. The old passwords don't work for me anymore either :(

      firmware version 31.30L.57

      Delete
  58. I have 31.30L.57 and these are the steps that worked for me:

    1. unplug rj11 (telehpone) cable from router.
    2. log into the router and do a factory reset with admin account (not root, not yet)
    3. Do a hard reset of the modem (pen in reset button) until the power light turns red.
    4. unplug the power from the modem for 15 secs.
    5. log back into the modem with root account: username: root password: Thr33scr33n!
    6. go to "Advanced Setup" - > WAN IP Addressing -> select "RFC 1483 Transparent Bridging"
    7. Disable NAT
    8. Disable wireless
    9. Download config file (http://192.168.1.254/utilities_updatesettings.html)
    10. Open thew file in notepad and change:
    FALSE

    leave blank

    leave blank
    leave blank

    11. upload the file back to the router (the first time this failed, I tried agian and it worked)
    12. Ping the router (192.168.1.254) until it comes back online.
    13. log back in with root and download the config file again and make sure the setting stuck
    14. ** Now Plug the RJ11/Telephone cable back in **
    15. Got to your telus tv and unplug the power and plug it back in.
    16. grab a beer.

    I also have a e3200 running tomato using this setup. Good luck.

    ReplyDelete
    Replies
    1. In the config file change EnableCWMP/TRUE/EnableCWMP
      to EnableCWMP/FALSE/EnableCWMP and remove the URL, username and password in the brackets after it.

      Also, don't forget to use a different IP for your router and IP address assignments. 10.0.0.1/255.0.0.0 works just fine as mentioned in the first post.

      Delete
    2. I cannot get the URL to stay blank.
      Keeps saving my IP address and port to router

      Delete
    3. Thanks, worked for me

      Delete
  59. What I noticed after one day... the actiontec switches back to being a DHCP server, and not letting my router be the DHCP server. I keep having to change to the setting for DHCP to disabled.

    ReplyDelete
    Replies
    1. The only time the router goes back into DHCP mode is if you turn it off. At least that's what happened to me. I had to flip a breaker to work on an electrical outlet, and the router was on the same switch. When it came back online, the actiontec was set to dhcp. I set it back and so far after 48 hours everything has stuck.

      Delete
  60. re: In the config file change EnableCWMP/TRUE/EnableCWMP to EnableCWMP/FALSE/EnableCWMP and remove the URL, username and password in the brackets after it.

    Can you explain further?

    What is CWMP and what does the FALSE setting do?

    Also, did you mean deleting the username and password strings only?

    I am puzzled because my config file shows the username as "telurules" and password as "futurefriendly".

    Thanks in advance!

    ReplyDelete
  61. Not sure what else to explain. That service checks back in with telus to see if there are any updates for your router. You're basically disabling the service and if it does try to check (for whatever reason), you're giving it a bad URL, username and password. There's no way your router will get an update.

    Google CWMP - you'll see what it does (CPE WAN Management Protocol)

    Yes, delete or rename the username and password strings. That way they'll fail and never authenticate into telus's servers (so you won't get an update).

    Yes, your config shows those usernames because that's what they use for each modem to check back in with telus to see if the router needs an update.

    ReplyDelete
  62. So the factory reset/reset button/power cycle process worked like a charm for me to get the root password posted to work. I was curious to see how quickly it would get changed again once I reconnected the WAN, and indeed it was certainly no more than minutes, and probably more like seconds.
    Leaving it as it was, I went to test my Optik boxes. One of the terminals(on a coaxial line) required a reset due to a network change but the others didn't. The other terminal is connected directly to the Actiontec via cat 5, and the DVR is on coax. The DVR is operating normally, but oddly, the other two can't rewind. They can play recordings from the DVR though. I've power cycled them all and then had to go back to work so we'll see if that persists when I'm home.

    ReplyDelete
  63. Btw - meant to say this in the previous comment - thank you for these posts. Having just moved 3 services from Shaw to Telus but being accustomed to running my own dd-wrt show at home, this info has been extremely helpful (though I haven't implemented it yet).

    ReplyDelete
  64. Turns out that the boxes just needed a bit of time. They were working fine again when I got home.

    Just out of curiosity, does logging in as root and making changes to the router setup violate any terms of usage agreement? Not that it'll stop me, but it's good to know what you're getting into.

    ReplyDelete
  65. Question regarding your step "192.168.1.0 255.255.255.0 - 10.0.0.0 255.0.0.0 should work fine."

    In this step you lose me in I can't quite figure out what I am supposed to change on my third party router. Here's what I see for options.

    Picture 1: http://s22.postimg.org/qpb1w1t41/Picture_1.jpg
    Picture 2: http://s22.postimg.org/lpdlo3nhd/Picture_2.jpg

    With picture 1, I am able only able to select from a predefined list of subnet masks, none of which resemble what you listed.

    Picture 2 I am not sure if that is the right section and what should go into what section.

    Have not installed WRT on my third party router yet as I want to make sure I am able to get a connection on it prior to voiding the warrant and possibly bricking it.

    ReplyDelete
  66. In picture 1: Change your IP range from 192.x.x.x. to 10.0.0.1 - Subnet Mask should be: 255.0.0.0.

    picture 2: wrong spot in your router. that's for defining static routes. not what we're doing here.

    Suggest you upgrade to dd-wrt - it's easier to use than your stock firmware. Just follow directions and you wont brick it. worst case you rest the router back to stock.

    ReplyDelete
    Replies
    1. That worked your a life saver! Got my router set up connecting directly to my VPN now thank you.

      I got to ask how on earth did you manage to get the root passcodes? I called Telus before I found your site and they told me what you see is what you get and that the Actiontec doesn't support bridge mode.

      Please keep your blog updated with any new firmware releases.

      Delete
  67. Factory reset worked for me Oct/2013; life saving info on this page. I'd wonder if anyone has long term experience in this configuration (RFC 1483 Transparent Bridging), stablility?! Don't really trust the actionect just based on appaearence

    ReplyDelete
  68. I have pulled 4 Public IP addresses from Telus for about a week until my connections starts slowing down for some odd reason.

    ReplyDelete
  69. I know this is old, but I'm getting the same thing. I own a Netgear WNDR4500 and I'm not sure exactly where my Lan subnet is. I thought I changed it, but my internet is still dropping?

    https://plus.google.com/photos/111680469101978438337/albums/5938231009245477825?authkey=CLW3_IDssJOudg

    ReplyDelete
  70. I have 31.30L.57 and the factory reset does not bring it back to anything but 31.30L.57.
    any thoughts?

    ReplyDelete
    Replies
    1. i received a brand new modem today with that same firmware and it worked perfect with the login and passwords posted here

      Delete
  71. ok just switched from Telus 15 (tweaked to 30/6) had my modem in bridged mode so i could get my 2 ips, i swithed to telus 50 over Fiber ( getting approx. 75 down and 20 up), so my question is do i even need the action tech router, i have a fiber to ethernet convert box that connects to the router/modem, would it be possible to just hook my router to the fiber to ethernet box theres 4 ports on it, since the V1000H is basically a eithernet connected router in my case, before i logged in with root on the new modem i tried to hook up my old modem to the WAN ethernet port to see if i could just flip that modem over to the new setup but nadda doesn't seem to get a ip, just wondering if telus locks down the V1000H mac to the fiber box, i know in the past i was able to switch modem/routers with out any problems i still have a old telus black modem that i use to be able to hook the phone line into.

    ReplyDelete
  72. Had 31.30L.57 in bridge mode using the workaround, and it worked fine...until tonight. In bridge mode it would not get an IP from telus, but under DHCP everything was fine. Telus pushed 31.121L.11 to me, and it opens up a lot of the advanced settings..but now under WAN IP settings there is no option for transparent bridging anymore, and the tech or root passwords do not work. Does anyone know the new passwords for this fw? or did they disallow bridging from their end somehow/

    ReplyDelete
  73. I think I found an elegant solution for the bridging mode and IPTV.

    My setup is like this:
    Phone Line -> Actiontec V1000H in Bridge Mode -> Asus RT-N56U

    I am using HSPA output on V1000H rather than Ethernet to handle OptikTV. That way your PVR and extension boxes connected directly to the Actiontec and there is no need to fiddle with multicasting and IPTV settings in my Asus router.

    Everything working just fine.

    ReplyDelete
    Replies
    1. This method I've posted works fine with ethernet. http://telusinternet.blogspot.ca/2013/07/bridged-mode-and-opik-tv-easy-way.html

      Delete
  74. Can this method be used with Telus Wireless TV?

    I recently moved to a new house that has an Actiontec v100h with a Cisco VEN501 connected to it both pumping out their own wifi networks. I'm guessing the Cisco for wireless tv and the Actiontec for standard home wifi network.

    Right now I'm running a Apple Time Capsule through a bridged Actiontec, With the Cisco completely unplugged

    But now I'm finally getting around to setting up a home theatre and want to hook up to the wireless tv.

    I'm hoping I can use the same setup as the wired tv, making sure the Time Capsule and Cisco are running on different wifi channels?

    ReplyDelete
  75. Thought i would chime in , ive been using a asus rtn-56u router connected to my actiontech 1000. created double nat but had no issues i saw until i got my xbox one. So i went ahead and using the methods of restoring to factory then using root/Thr33scr33n! and it worked still even on the higher firmware. also did the adjustment in file to prevent it updating again. so far works great and my xbox is open nat again. I do want to comment that i had a brain fart and was entering pass wrong, i decided to call telus for a new pass and the guy i got was great! He was more than willing to help and gave me the password again, i then realized i was reading the capitals wrong and tried again and boom it worked.
    I have one question though. instruction say to "On your third party router change the default LAN subnet to something outside of the Actiontec's default subnet 192.168.1.0 255.255.255.0 - 10.0.0.0 255.0.0.0 should work fine." I didnt do this? i dont have telus tv just internet, is this something i still need to do? i tried the numbers listed and router said its not a valid ip....maybe trying wrong area?

    ReplyDelete
  76. The Actiontec V1000H has been updated once again to 31.121L.11
    None of the logins (except for admin) work.
    And no bridge mode on admin account with this firmware update either.

    ReplyDelete
  77. I did mine Tues night and was not to that firmware? I used instructions above to alter the configuration file, so hopefully updates are blocked now

    ReplyDelete
  78. Power went out upstairs where my router is plugged in. Could not get a connection back, ended up having to reset both routers and now I'm back to square 1. Will try to get bridge mode set again but I assume there was some conflict after power out and it might keep happening

    ReplyDelete
  79. Everytime I try to get this to work I end up only being able to access a white Telus login screen asking for my username and password

    ReplyDelete
    Replies
    1. "Thank you for choosing TELUS as your high speed internet provider. we now need to activate your devices"


      Do I need to "Log in" to this page? I can't open any other websites up

      Delete
  80. I just upgraded from a Telus Optik 15 with Zyxel to an Optik 25 with an Actiontec v1000h Firmware 31.30L.57 and the factory reset trick with the push button behind the modem while the phone cable is unplugged worked. You have to release the reset button when all the light goes on and log in with root/Thr33scr33n! after that. Plug the phone line back in when you have finish to configure it. I even try to unplugged it from the wall and put it back on and it still working with my router.

    ReplyDelete
  81. Hi everyone, I got a surprise this morning, The firmware on my V2000H is now at 31.122L.11. and the option "RFC 1483 Transparent Bridging" is not there anymore!!! I'm in Quebec, I don't know if you in the west will have this firmware. I hope not for you... I'm stuck with this router now.... I have double NAT problem now... Great... Thanks Telus for your crappy hardware!

    ReplyDelete
  82. Thank you very much for this blog.

    I have a question regarding multicast. Due to my house wiring, the phone jack is upstairs, which the Actiontec connects to. An Asus router with Tomato is connects to the Actiontec. Downstairs I have another router with Tomato setup as a switch and connects back to the router upstairs. The Telus TV box is connect to the router downstairs. I have been playing with different combinations with multicast setting under Firewall and the TV still doesn't work (i.e. plays for a few seconds and then stop). How should I setup it up to get the TV to work?

    Thanks in advance.

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    Replies
    1. Sounds like your downstairs tomato router is not acting like a switch or else it would just pass the packets wherever they were destined to go.

      Delete
  83. After playing and reading here for the last few nights I think I finally have it all worked out. Thank you all for the info!! This has been extremely informative!
    I do have one issue that hasn't come up here yet. After logging into the (http://192.168.1.254/utilities_updatesettings.html) site and downloading then uploading the "fixed" settings I am not able to log back onto the (http://192.168.1.254/utilities_updatesettings.html) site. The browser just loads a blank page and stops.

    When I was changing the settings I added the FALSE and then deleted the URL, password, and username from between the brackets. Then saved it and uploaded the file. Could I have done some damage somewhere?
    My set up is working nicely now and I really don't want to play in there too much, but I would like to verify that it worked.
    Any ideas out there?

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  84. Make sure you have disabled tr69 automatic updates if you require bridged mode.

    New firmware version coming. We do not know the new root password yet.
    v1000h new firmware: 31.121L.11
    v2000h new firmware: 31.122L.11

    If you do not use transparent bridging then the new firmware might be an improvement but you cannot roll back. Improvements to wireless signal and enabling of the second CPU core.

    You have been warned.
    If anyone has been able to dump the new firmware root password please post for the benefit of all.
    If you know how to find the randomized root password would also be great to see that info posted.

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  85. To let people know, a new firmware landed the other day

    31.121L.12

    Seems to be a minor incremental update to .11 which was pushed a few weeks back.

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  86. Just got upgraded to 31.121L.12. The WAN port WORKS. OMG.

    ReplyDelete
    Replies
    1. can you explain? i am on 31.121L.12 as well and can't get an ip assigned via wan port

      Delete
    2. I posted more a more detailed guide here: http://forum.telus.com/t5/Internet-TV-Home-Phone/how-do-i-set-my-actiontech-modem-to-bridge-mode-so-i-can-connect/m-p/31931/highlight/true#M1537

      Delete
  87. I haven't really done anything, it worked right after the tech upgraded it. I first had my laptop in the Ethernet and then tried putting my routers WAN cable into the actiontec WAN to try it for kicks and surprisingly it just worked (it was 4AM so I kept double checking if I actually plugged it in the correct port lol).

    On the actiontec the WAN IP addressing is set at RFC 1483 via DHCP, Configure IGMP Proxy enabled (all defaults). I guess the only settings that could make the difference for you are that on my router, I used the same settings as above: 10.0.0.0 - Subnet 255.0.0.0

    Hopefully that works for you!

    ReplyDelete
    Replies
    1. Also WAN IP is set as automatic on the router.

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    2. Also just tried hosting a web server through my laptop, and ports worked fine, so I'm guessing it's working properly as a bridge. If anybody knows any other ways to test that everything works, let me know so I can test it out for you before you upgrade.

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  88. Last thing that I'm gonna add: For port forwarding to work properly, you'll have to make a dhcp reservation for your router, then put it in DMZ. Then everything should be fine.

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  89. For those with 31.30L.57. Don't push the reset button, which will default you to telus settings.

    Note after you plug in the phone cable (rj11), you need to go to "Advanced Setup" - > WAN IP Addressing -> select "RFC 1483 Transparent Bridging" again.

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  90. I was just reading through, what seems like hundreds of screens, of posts. I have a question which i didn't see posted. First I have the latest firmware 31.121L.12 on my V1000H. I have an Asus RT-AC68U. I have OptikTV with 3 TV boxes and Internet25.

    What is the best way to setup the V1000H and the Asus router and insure no issues with the 3 TV boxes.

    Apologies if I've asking something that is obvious to those that have been following this for a while but I just got my Telus service and I was struggling working my way backwards through this thread.

    Thanks

    ReplyDelete
  91. The 300Mbps Instant N ADSL 2/2+ Modem Router, model TEW-658BRM, gives the two Access to the internet as well as a high-performance cellular in system in one option.
    http://www.dueltek.com.au/collections/wired-modems/products/300mbps-wireless-n-adsl-2-2-modem-router

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  92. hi anyone has telus modified firmware 31.30L.48

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  93. anybody have custom firmware for telus

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  94. New firmware level 31.30L.57, does anyone have the new root password? The current passwords root passwords arent working.

    ReplyDelete
    Replies
    1. The latest firmware for the V1000H is 31.121L.12. You are running a firmware that is one year old.

      Delete
  95. I found a Telus V1000H in the trash :) Scooped it up and connected it to my laptop. Firmware is 31.30L.57. I tried the root passwords and no go. Then I did the pin reset and now the root / Thr33scr33n! login works. I tried to flash to the .48 hacked and it says illegal firmware. bastards. anyway it seems i have the Transparent Bridging in the menu so I set it up on my networks and so far so good.

    ReplyDelete
  96. Help please! Anybody have a root password for a Telus VSG1432 with firmware 1.10(VFA.0)b8 ? Only just got this modem to replace an old Siemens Se 567. Now my iPad is incredibly slow on my wifi but works fast on any public wifi. I understand that changing / turning off Qos settings should help. I can log on with the old tech password but it doesn't show the option to change Qos settings. Any ideas?
    Thanks

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  97. I unfortunately have the newest firmware, and I don't know how to set it to bridging mode. So:
    1) Would someone please tell me either how to do the pin reset so that I can get root working?
    2) Where can I find the std firmware?
    3) If I find a Thompson speedtouch again, What is the highest telus service I can use it with?
    4) If I can't, which is the best modem I can get from NCIX?
    Thanks in advance.

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  98. V1000H was updated again. The latest firmware is 31.121L.13

    ReplyDelete
  99. Telus is gettin new gateways. t2200h and the t1200h. Telus still be killin any chance of regaining bridge. stupid jerks

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  100. bridge update: telus is now working at to allow bridge by approximately mid-september. logistics are being worked on for user criteria of qualification.

    ReplyDelete
    Replies
    1. Where did you get this information from?

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    2. This Telus site.
      http://forum.telus.com/t5/Ideas/Bridge-mode-for-Zyxel-gateways/idi-p/36412
      Post by Admin ShadiS confirms steps to bring the OP's idea to fruition

      We continue to wait and see whatever happens.

      Delete
  101. I’m really lucky and so glad that after surfing the web for a long time I have found out this information.
    Us Technical Support

    ReplyDelete